COVID-19 Measures

We are here to serve you during COVID-19.

As an eCommerce, Altitude Sports is open and here to serve you during the COVID-19 pandemic, in accordance with the government of Quebec’s most recent outlines.

We are taking every precaution possible, following the latest information from the World Health Organization and Health Canada, to protect our employees and our valued customers.

All new merchandise and returns we receive are set aside.Merchandise quarantined 48 hoursAll returns we receive are set aside, and in effect quarantined, at our distribution centre for 48 hours before being processed by our employees.

Our deliveries are now no-contact.Safe no-contact deliveriesOur deliveries are now no-contact, as our shipping carriers have suspended the need for signatures.

Working together and taking positive action ensures we will emerge even stronger than before.

Shipping

Our warehouse is a safety-first zone.In the context of the COVID-19 pandemic, we have asked our carriers to temporarily suspend signatures in an effort to offer safe, no-contact delivery.

At Altitude Sports, standard shipping within Canada on orders over $49 is free. At checkout, you’ll be able to see the estimated delivery time of your chosen shipping method. These estimates take into account order processing and shipping time.

Once your order transaction is complete, you'll receive a tracking number in a confirmation email, allowing you to track your package at every step. Contact our full-time customer service staff to answer questions that may arise before or after placing your order.

Free Shipping Within Canada On Orders Over $49

Standard shipping is free within Canada on orders over $49 - before taxes & after applicable discounts.

Surcharges may apply due to dimensions, weight, or remoteness of delivery.

Free express shipping on Canada Goose, Arc'teryx, Vallier, Veilance and Nobis

Valid on orders over $49 shipped within Canada. Valid for a limited time only. Surcharges may be applied in cases where box dimension, weight, or remoteness of delivery address are exceptional.

Shop Canada Goose, Arc'teryx, Vallier, Veilance & Nobis.

Estimated Delivery Date

Check your chosen shipping method’s estimated delivery time at checkout. Processing time is incorporated. Weekends & Holidays are excluded.

In Canada, we guarantee delivery time estimations. We reimburse shipping fees for all orders that arrive after their predicted date. Delays due to unforeseen circumstances like storms, credit card verification or postal strikes are not counted against allocated delivery times. Note your shipment may arrive before the estimated date.

For deliveries to the United States and other countries, Altitude Sports does not guarantee estimated delivery dates. Couriers’ sub-contract shipments & customs’ variables are unknown. For more info, read the following section.

Shipping fees

See checkout after selecting your shipping method & courier.

Receiving Orders

We instruct carriers not to safe drop. So no packages will be left unattended, they are either delivered to an authorized recipient or a notice card with further instructions will be left.

Cancelling Orders

Contact Customer Service via Chat or phone (1-800-729-0322). Outside of business hours, please email info@altitude-sports.com with « CANCELATION OF ORDER #0012345 » as the subject.

Note we ship most orders in 24 hours. If the order you wish to cancel has shipped, we cannot cancel it.

Delivery Destination

We suggest having your order delivered to your daytime (9 AM to 6 PM) location.

Ensure you provide the correct address to prevent reshipment or return fees at your expense.

Refusing Delivery, Unclaimed Orders, Incorrect Address

If you refuse your order upon delivery, or no one was home during multiple delivery attempts, or your order is unclaimed at the shipping courier - your order will be returned to our warehouse and you may incur a restocking fee.

Tracking Orders

After placing an order, you will receive an order tracking number via email. You’ll also be able to see the tracking number in your account.

Courier Options

Available couriers are displayed at checkout. Note, only Canada Post delivers to P.O. boxes.

Shipping Within Canada

Taxes depend on your Canadian shipping address, not the billing address. See details by province.

International Shipping Restrictions

Note that due to supplier agreements, certain products cannot be shipped outside Canada.

These icons denote U.S./international availability:

  • Global shipping
  • Shipping to Canada & U.S.A
  • Shipping exclusive to Canada

If you place an order with multiple products, one or more of which cannot be shipped to your destination, we will remove those products and ship the rest.

Shipping To The United States

Recipients of U.S. orders are responsible for all fees (taxes, duties, customs charges). We reserve the right to refuse orders to the United States.

Shipping fees apply to orders under $99 (before taxes & shipping). Surcharges apply to Alaska, Hawaii & Puerto Rico.

International Shipping

Orders shipped internationally aren’t subject to Canadian taxes. Recipients of international orders are responsible for all fees (taxes, duties, customs charges). We reserve the right to refuse international orders.

Note, Altitude Sports cannot ship orders to EU countries.

Shipping Oversized Goods

Shipping surcharges may be applied due to dimensions, weight, or remoteness of delivery.

Marketplace Orders

Altitude Sports does not handle the fulfillment and delivery of products purchased via the Marketplace, but please contact us if you have problems related to shipping, delivery, or order fulfillment.

See our seller pages for more details.

Returns

All new merchandise and returns we receive are set aside.In the context of the COVID-19 pandemic, all returns are set aside at our distribution center for 48 hours before being processed by our employees.

Fast & Simple Returns

Including discounted items

To save you time, we allow you to try different product sizes or colours at home and return them within 90 days. We've included a prefilled return shipping label inside your package. Just re-pack any unwanted product, stick the return label on your package and ship it.

90 day returns
Return label in package

We’ll deduct $13 + taxes to cover shipping. You can become a lifetime member and get free returns forever.

A return in 4 simple steps
  1. Authorize your return

    To return your product, sign-in to your account and submit a Return Authorization Form (if you don't have an account, please create one).

  2. Re-pack your package:

    Reseal the original package with the product you’re returning inside.

  3. Apply the return label:

    Cover the initial shipping label on the resealed package by applying the prefilled return label over it.

  4. Ship your return package:

    Bring your package to the courier indicated on the return label. Find Canada Post offices & FedEx drop-off locations.

For information about international returns, click here.

Free returns on Canada Goose, Arc'teryx, Vallier, Veilance & Nobis

Valid on orders over $49 shipped within Canada. Surcharges may apply due to dimensions, weight, or remoteness of delivery.

Shop Canada Goose, Arc'teryx, Vallier, Veilance & Nobis.

90-day return policy

Product returns are eligible for a refund within 90 days of receiving your order.

Product Must Be In Perfect Condition

All products returned to Altitude Sports must be in perfect condition. The product will:

  • Have all of the original labels and tags
  • Be in original packaging (with the original hanger if applicable)
  • Be as clean as when initially shipped
  • Have no unusual odors or fur/hair
  • Be tried-on over underwear for hygienic reasons (swimsuits)

Altitude Sports reserves the right to refuse returns that do not respect these conditions upon inspection and ship the product back to the customer at their expense. At our discretion, we may impose restocking fees.

Reimbursements, Not Exchanges

We do not offer exchanges. It's quicker to consider each transaction separately. If you prefer another size or colour, order that style and send back the unwanted product.

Returning Products Purchased On Sale

You can return a product purchased on sale. If you wish to buy the same product (same color, year of fabrication) in a different size but it is no longer on sale, we’ll match the initial purchase price. Contact customer service before placing your order.

Non-Returnable Products

Carabiners, child strollers, avalanche airbags, underwear and consumable foods are non-returnable.

Returning Damaged, Defective or Incorrect Products

Customers must inspect products upon reception. If there is damage, a defect, or if it is the incorrect product, the customer must contact customer service within 7 days of reception. Arrangements will be made to return the damaged, defective or incorrect product free of charge, and we will allocate the customer a full refund.

For information about product warranty, see our warranty page.

Returning Products Purchased With Alti Dollars Or Expirable Credits

If you return a product purchased with Alti Dollars, the Alti Dollars will be refunded to your account. If you've purchased a product combining Alti Dollars with another payment method, we'll refund you through the same payment methods.

If you return a product purchased with Expirable Credits, the Expirable Credits will not be refunded. Expirable Credits are single-use only.

Return delays

Returns are processed Monday to Friday. From December 1 to February 1, return processes may take 5 business days.

Returns Without Pre-Filled Return Label

All returns must be shipped to our warehouse by authorized couriers like Canada Post, FedEx & UPS.

Return address:

Altitude Sports warehouse
2500 Avenue Marie-Curie
Montreal (Quebec) H4S 1N1
Canada

International Returns (Including U.S.)

If you wish to return an item and you’re located outside Canada, please contact Customer Service.

Marketplace Return Guidelines

To return a product:

  • If your product was sold & shipped by Altitude Sports, send it back to Altitude Sports.
  • If your product was sold and shipped by a Marketplace seller, send it back to that seller.

Returns for Marketplace products are free.

Price Policy

If you have an inquiry about price matching or are requesting a price adjustment on a previously placed order, please contact customer service for assistance.

All price matching requests must meet the following conditions:

  • If you find a product you purchased from Altitude Sports priced lower by a competitor, or if that product's price has decreased on our website within 15 days of your purchase, we will refund your account the difference in Alti Dollars.
  • We only consider price matching competitors to be based in North America and authorized dealers of the brand and product in question, whether online or traditional retail. A competitor must be authorized to ship that brand and product to Canada.
  • The product must be identical in brand, model, sizing, colour, and year of fabrication.
  • The product must be in stock and available for immediate purchase from our competitor at the price you requested. We will not price match out-of-stock products or expired sale prices.
  • Our customer service agents must be able to verify the requested price match via telephone or internet from the competitor. Verbal agreements are not eligible.
  • When price matching we add the competitor's shipping fees to the product price, i.e. if a competitor's product sells for 200$ plus 50$ shipping, we consider the total price match cost to be 250$. This applies to any additional charges we incur when price matching.
  • We only offer price matches in Canadian Dollars. If a price match is requested on a product priced in U.S. currency, we will use the Bank of Canada's current U.S.-to-Canadian dollar exchange rate to calculate the total cost of a product.
  • Auction sites, liquidation and clearance sales, used products, demo or floor models, and unofficial websites are not eligible for price matching.
  • We reserve the right to limit the number of products purchased under our price matching policy.
  • Our price matching cannot be combined with any additional discounts or promotions, except the 5% membership discount (if applicable).
  • Our price matching does not apply to products sold by Marketplace Sellers.

Please contact customer service with further questions.

Request Price Match

Sale Taxes

Sales taxes may apply to your order on both the product and shipping. Taxes depend on delivery destination.

Canadian Taxes

Alberta (AB) GST is 5%
British Columbia (BC) GST is 5%
Manitoba (MB) GST is 5%
New Brunswick (NB) HST is 13%
Newfoundland and Labrador (NL) HST is 13%
Northwest Territories (NT) GST is 5%
Nova Scotia (NS) HST is 15%
Nunavut (NU) GST is 5%
Ontario (ON) HST is 13%*
Prince Edward Island (PEI) HST is 14%
Quebec (QC) GST is 5%
PST is 9.975%
Saskatchewan (SK) GST is 5%
Yukon (YT) GST is 5%

*Customers who order children's clothing & shoes delivered to Ontario don't pay 8% HST (5% tax applies to these categories). Our platform cannot calculate these exceptions. Place your order & contact customer service to correct the taxes.

Warranty

Altitude Sports Warranty

We guarantee your purchase for 1 year. If a product is defective within 1 year, we offer repairs, replacement, or Alti Dollars, depending on product condition and availability.

Warranty does not cover accidental damage, normal wear-and-tear, or excessive use.

Warranty products MUST be clean/washed to our standards. Altitude Sports reserves the right to refuse warranty products at the customer's expense.

Postage For Warranty Returns

To receive a prepaid return label, contact customer service. Write “GARANTIE/WARRANTY” on the package before returning.

Postal fees to facilitate a warranty product return vary. Contact customer service for more information.

Manufacturer Warranty

Certain products are covered by a manufacturer’s warranty, including manufacturing defects but not accidental damage & normal usage.

Postal fees to facilitate a warranty product return vary. Contact customer service for more information.

Marketplace

Altitude Sports Marketplace offers our familiar shopping experience but with a more extensive selection from curated top sellers.

Discover Altitude Sports Marketplace Sellers.

Benefits Of The Marketplace

The Marketplace offers you a larger selection of the most sought-after products in more sizes and colours directly from our sellers’ most up-to-date inventory.

Do Altitude Sports Members Benefit?

The membership discount is not applicable on products purchased from a Marketplace seller. Returns for products purchased from sellers are free. Learn about Marketplace returns here.

Where To Return Products Ordered From Marketplace Sellers?

Products purchased on the Marketplace must be returned directly to the seller. See Guidelines.

Pricing, Discount Codes & Gift Card Policies.

Altitude Sports discount codes & gift cards are not applicable to Marketplace Sellers' products. Altitude Sports 15-day price matching policy doesn’t apply to products sold by Marketplace sellers.

Shipping & Delivery Of Marketplace Sellers’ Products

Marketplace sellers are responsible for the shipping & delivery of their products.

For information regarding the Altitude Sports Marketplace, see shipping, returns, price policy and terms of use.For more about our sellers' privacy policies, visit their websites.

Frequently asked questions

Seeing My Membership Discount

Your membership discount is automatically applied to valid items in your cart when you are signed in to your account.

Shopping With American Dollars

Altitude Sports’ prices are in Canadian dollars. Currency conversions & fees depend on your bank or payment method.

Returns/refunds are in Canadian dollars. Due to currency fluctuations, the amount you're refunded in U.S. dollars may differ due to your banks' daily $USD to $CAD conversion rate.

Where Do I Enter My Discount Code?

On the right side of the checkout page you will see your item(s) followed by a 'Gift card or discount code' section. Enter your code & click 'Apply.'

Why Doesn’t My Discount Code Work?

  1. Check the expiration date to ensure it’s valid.
  2. Check if your items are eligible for your code & that they meet the minimum cart requirement.
  3. You might be missing information at checkout.

You can only apply one (1) discount code per order.

First, check the expiration date of the code to make sure it is still valid.

Second, please check that the promotional code is applicable on the products in your shopping cart. It could also be that your code does not meet the minimum cart requirement at check out.

Third, it could be you have accidentally omitted some necessary information.

Discount codes don't apply to products sold by Marketplace sellers.

Click here to see our current discount codes.

What Are Alti Dollars?

Alti Dollars are Altitude Sports’ proprietary currency. One Alti Dollar equals one CAD. Alti Dollars never expire. See our Alti Dollars returns policy.

What Are Expirable Credits?

Expirable Credits have marked expiry dates, are single-use only & are not refunded after a return.

How Do I Use Alti Dollars &/Or Expirable Credits?

Sign in to your account.. At the Checkout, when choosing your payment method, you'll see 'You have X expirable credits'.

Check the box(es) & your cart totals will be adjusted.

Why Won’t My Gift Card Work?

If you have a gift card from our previous website (updated April 13, 2017), it’s still valid - write ‘ALT’ at the beginning.

Example: mun8p3bco69u is now ALTmun8p3bco69u.

Gift cards cannot be applied to Marketplace sellers' products.

How Do I Verify My Order Status?

If you placed your order as a guest, consult your email.

If you placed your order with your account:

  1. Sign in to your account
  2. Access the Orders/Refunds section
  3. View ‘order status’

Possible order statuses:

  • Paid: Order has been paid
  • Partially refunded: Order has had one or more items refunded
  • Refunded: Order has been refunded
  • Fulfilled: Order has been picked, packed & shipped
  • Unfulfilled: Order has not been shipped yet

Why Does My Order Need Verification?

Verification ensures information is correct & protects customers from fraud.

Why Was My Order Cancelled?

Our system cancels orders automatically if billing information doesn’t match our verification process. Call customer service (1-800-729-0322) or email us (info@altitude-sports.com).

Marketplace sellers cancel orders if your item is unavailable.

What’s The Marketplace?

Altitude Sports Marketplace offers customers our familiar shopping experience but with an even more extensive selection of products from curated top sellers. Learn more.

How Can I Check If My Order Is Eligible For Free Standard Shipping In Canada?

Add your item(s) to your shopping cart. Enter your province & postal code. Click "Get a Quote." The "Choose a shipping option" menu indicates available shipping methods, delivery dates, and if your order qualifies for free standard shipping with FedEx &/or Canada Post.

If your order is over $49 but the standard method of shipping includes a surcharge, this could be due to remoteness, order dimensions or shipping weight.

What’s My Order’s Estimated Delivery Date?

In your cart, click "Proceed to checkout." In the "Shipping Method" section, you'll see estimated delivery times.

Where Can I Get My Tracking Number?

Once your order is shipped, you’ll get a confirmation email. Under the shipping method section, you’ll see the carrier & tracking number.

Contact customer service with your questions.

Which Brands Can Be Shipped Outside Canada?

What’s The Cost Of Shipping Orders To The United States?

Why Am I Asked For A Password If I Don’t Have An Account?

When you place an order our system automatically creates a profile. You'll receive an email inviting you to activate your account; we suggest you do as it's easier to check your order history/information. If you require assistance, contact customer service.

Forgot Your Password?

Password recovery:

  1. Click here, then click “Forgot your password?” In the “Email address” section, enter the email address you last used to place an order. Click “Submit.”
  2. Check your inbox (& spam). Open the email titled “Reset your password.” Read the instructions & click the link.
  3. Enter your new password in both required sections, then click “Reset.” You’ll be automatically redirected to your account dashboard.

What Payment Methods Does Altitude Sports Accept?

Visa, Mastercard, American Express, JCB & PayPal.

Contact Us

Have a question or problem? Fill out this form for a quick response:

Need information? Contact customer service.

Staff are available :
Monday to Friday : 9am to 10pm ET
Saturday : 10am to 6pm ET
Sunday : 1pm to 9pm ET

Chat

Initiate a chat session by clicking the icon in the bottom right corner of your screen:

* Note the icon changes to "Help" when our chat service is unavailable. Click “Help” to send a request.

Phone

Montreal region: 514 495-1111
North America: 1 800 729-0322
Outside of North America: 1 514 495-1111

If you leave a message, we’ll return your call within two business days.

Email

info@altitude-sports.com

We respond to emails within two business days.

PayBright

Purchase amount Montly payment Number of payments Total interest charges Total processing fees Total cost of borrowing Total repayment amount Credit rate
$100 $25 4 $0 $0 $0 $100 $0

How do I use PayBright?

Place an order over $100 (tax included) and head to checkout. PayBright can only be used for orders under $1000 (tax included).

Choose PayBright as your payment method. No sign-up required.

Place your order, and pay over time: PayBright splits your purchase into 4 interest-free installment payments to be made twice a month, or once every two weeks.

Please note: for missed payments, late fees will apply.

What do I need to get started?

  • A Canadian bank account
  • A minimum age of 18 years or older (depending on your province)
  • A Canadian residential address

Can I use PayBright on Marketplace orders?

No, you cannot currently pay for orders containing Marketplace products using PayBright.

Having trouble paying for your order with PayBright?

If you have any trouble paying for an order with PayBright it may be due to one of the following reasons:

  • PayBright may have rejected your application. Try choosing another method of payment, or placing an order for a smaller amount;
  • you may have missed payments on previous PayBright purchases;
  • you may have missed a required field at checkout;
  • you are using a pre-paid debit or credit card.

What if I want to return or exchange my purchase?

Returns and/or exchanges follow the same process as any other purchase at Altitude Sports, regardless of payment method.

If you return some or all of your order, installments will be adjusted by PayBright and you will be refunded what you have already paid.

How do I pay in 4 interest-free installments?

Select PayBright at checkout to split your purchase into 4 equal interest-free installments payments, charged automatically every two weeks, beginning at the time your order is confirmed (usually the shipment date). You can then simply sit back, relax, and enjoy your purchase!

View the complete PayBright terms of payment.

Will this affect my credit score?

When you choose to use PayBright as your purchasing plan, PayBright may perform a soft credit check. This type of credit check will not impact your credit score.

Who do I contact if I have a question about my order?

For any issues relating to product or items missing from your order, you can contact Altitude Sports.

For any question related to payment, you can reach out to PayBright directly. You can contact PayBright directly anytime here.

What should I do if I did not qualify to use PayBright?

Select another payment method, or you can contact PayBright customer service here.

Sezzle

Buy Now at the Altitude Sports, Pay Later With Sezzle

buy now at the last hunt, pay later with sezzle

What is Sezzle?

Sezzle is a payment solution that gives you the freedom to buy now and pay later—with no interest!

When you complete a purchase with Sezzle, Altitude Sports will process your order as if you have just paid the entire price—but you will have only paid a fraction of the cost.

Does Sezzle perform a credit check?

Sezzle completes what’s known as a “soft check,” which means they take a look at your credit score as part of their risk check—but this doesn’t impact your credit score.

Sezzle uses this information to help verify your identity and approve you for Sezzle.

How does Sezzle work?

Sezzle breaks down the total cost of your purchase into smaller payments, spread over at least six weeks. As little as 25% is due at the time of the purchase. The remaining amount is spread out over equal installments (typically three installments), each installment two weeks apart.

No interest or processing fees are charged to you—as long as you pay everything off on time, you only pay for what you purchased!

Sezzle says the payments are interest-free. What’s the catch?

No catch here! Sezzle is completely interest-free for shoppers.

Altitude Sports pays Sezzle a fee, so shoppers have the freedom to buy now and pay later. As long as you pay your installments on time, you’ll only pay for what you purchased—free from interest and processing fees!

Do I need a minimum order to use Sezzle?

Sezzle can only be used for orders over $100 (tax included), and will not be available for orders over $1400 (tax included).

Can I use Sezzle on Marketplace orders?

No, you cannot currently pay for orders containing Marketplace products using Sezzle.

What if I want to return or exchange a purchase?

Returns and/or exchanges follow the same process as any other purchase at Altitude Sports, regardless of payment method.

If you return some or all of your order, installments will be adjusted by Sezzle and you will be refunded what you have already paid.

What is Sezzle’s contact info?

For help, contact the Sezzle support team at shoppersupport@sezzle.com, or call them at 1-888-540-1867. Sezzle customer service is available from 8:30 a.m. - 5:00 p.m. CST, Monday through Friday.

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