Free Shipping Within Canada On Orders Over $49
Canada Post standard shipping is free within Canada on orders over $49 - before taxes & after applicable discounts.
Surcharges may apply due to dimensions, weight, or remoteness of delivery.
Free express shipping on Canada Goose, Arc'teryx, Vallier, Veilance and Nobis
Estimated Delivery Date
Check your chosen courrier’s estimated delivery time in your shopping cart. Processing time is incorporated. Weekends & holidays are excluded.
In Canada, we guarantee delivery time estimations. We reimburse shipping fees for all orders that arrive after their predicted date. Delays due to unforeseen circumstances like storms, credit card verification or postal strikes are not counted against allocated delivery times. Note your shipment may arrive before the estimated date.
For deliveries to the United States and other countries, Altitude Sports does not guarantee estimated delivery dates. Couriers’ sub-contract shipments & customs’ variables are unknown. For more info, read following section.
See checkout after selecting your shipping method & courier.
For orders shipped by FedEx, your signature is required to protect against theft or delivery error.
We suggest you leave a window of 3 business days between the delivery date and when you require your order.
Contact Customer Service via Chat or phone (1-800-729-0322). Outside of business hours, please email email@example.com with « CANCELATION OF ORDER #0012345 » as the subject.
Note we ship most orders in 24 hours. If the order you wish to cancel has shipped, we cannot cancel it.
We suggest having your order delivered to your daytime (9 AM to 6 PM) location.
Ensure you provide the correct address to prevent reshipment or return fees at your expense.
Refusing Delivery, Unclaimed Orders, Incorrect Address
If 1) you refuse your order upon delivery, 2) no one was home during multiple delivery attempts, 3) your order is unclaimed at your local post office - your order will be returned to our warehouse & you're responsible for return fees. Rules differ by courier - see Canada Post and FedEx for more details.
Altitude Sports is responsible for return fees if, 1) you refuse an order because of damage, 2) your order is delivered to an incorrect address at fault of the courier.
If we need to re-ship your parcel due to an incorrect shipping address, you'll be charged $25 for re-shipping in Canada, $40 for the U.S., $75 for international.
If your order is returned as "Return To Sender" and you prefer a refund, $13 will be deducted from your refund to cover the return fee. For U.S. & international orders, contact customer service.
Track your order while it's being processed and shipped through your registered account.
If you placed your order through guest checkout, track it via email.
Add firstname.lastname@example.org to your address book to avoid updates going into your Spam folder.
Available couriers are displayed at checkout. Note, only Canada Post delivers to P.O. boxes.
Shipping Within Canada
Taxes depend on your Canadian shipping address, not the billing address. See details by province.
International Shipping Restrictions
Note that due to supplier agreements, certain products cannot be shipped outside Canada.
These icons denote U.S./international availability:
- Global shipping
- Shipping to Canada & U.S.A
- Shipping exclusive to Canada
If you place an order with multiple products, one or more of which cannot be shipped to your destination, we will remove those products and ship the rest.
Shipping To The United States
Orders are shipped to the U.S. via Canada Post. Recipients of U.S. orders are responsible for all fees (taxes, duties, customs charges). We reserve the right to refuse orders to the United States.
Shipping fees apply to orders under $99 (before taxes & shipping). Surcharges apply to Alaska, Hawaii & Puerto Rico.
Orders are shipped internationally via FedEx and aren’t subject to Canadian taxes. Recipients of international orders are responsible for all fees (taxes, duties, customs charges). We reserve the right to refuse international orders.
Note, Altitude Sports cannot ship orders to EU countries.
We reserve the right to refuse shipping orders of dangerous or oversized goods.
Altitude Sports is not responsible for shipping and delivery of products sold directly by Marketplace Sellers (see seller pages).