Electric delivery is available across several regions of Quebec and Ontario, depending on the availability of our delivery partners. Our policy is to prioritize this shipping method, when available.

Like standard delivery, it's free for orders over $74, and takes from three to five days.

Delivery is electric, either 100% or for the last part of the route. This choice is made by our delivery partners according to their operational capacity and infrastructure in place. That said, they're working on complete electrification of routes, which in the future will include transfers between cities, currently carried out by conventional transport.

After placing an order, you will receive a tracking number via email. You’ll also be able to see the tracking number in your account.

For deliveries to Canada, Altitude Sports guarantees the promised delivery dates. We reimburse shipping fees for all orders that arrive after the promised delivery date. Delays due to unforeseen circumstances like inclement weather, credit card verification or postal strikes are not counted against allocated delivery times. Note your shipment may arrive before the promised delivery date.

For deliveries to the United States and other countries, Altitude Sports does not guarantee estimated delivery dates. Couriers’ sub-contract shipments & customs’ variables are unknown. For more info, read the following section.

Same-Day Delivery is available in the Greater Montreal area for orders placed before 1 PM Eastern. Orders placed after 1 PM Eastern will arrive the next day.

Next-Day Delivery is available in the Greater Toronto Area, Ottawa, Quebec City and other regions of Quebec for orders placed before 1 PM Eastern.

Next-Day Delivery is available from Monday to Thursday in the Greater Vancouver Area before 12PM PDT, in Edmonton, Calgary, Regina before 1PM MDT and in Winnipeg for orders placed before 2 PM CDT.

At check-out, delivery availability and options will appear where available.

New areas for Next-Day Delivery will be announced in the upcoming months. Stay informed on the latest by subscribing to our newsletter.

Express Shipping ensures a delivery in 2 to 3 business days in Quebec, Ontario and Western Canada.

At check-out, delivery availability and options will appear where available.

Additional delays may apply before and during public holidays.

Due to the high volume of orders, once an order has been placed we are unable to modify or cancel it.

Altitude Sports does not handle the fulfillment and delivery of products purchased via the Marketplace, but please contact us if you have problems related to shipping, delivery, or order fulfillment.

See our seller pages for more details.

Delivery fees for remote locations range from $4.99 to $19.99 (depending on the remoteness).

Shipping to remote locations in Canada is free on orders over $200, after discounts, with code FREESHIPPING200.

Shipping to the United States is free on orders over $200 after discounts with code FREESHIPUS200*

** Surcharges apply to Alaska, Hawaii & Puerto Rico, and may be applied in cases where box dimension, weight, or remoteness of delivery address are exceptional.

Please note:

• Due to supplier agreements, certain items cannot be shipped outside of Canada. The information regarding U.S. & International availability is displayed on the product page. If you place an order including multiple items, of which one or more items cannot be shipped to your destination, we will remove those items and ship the rest.
• Recipients outside of Canada are responsible for all surplus fees (taxes, duties, customs charges, etc.).
• Altitude Sports can ship orders to EU countries.
• U.S. and International orders are not subject to Canadian taxes.
• We reserve the right to refuse U.S. and International orders.

If you refuse your order upon delivery, or no-one was available to accept your order despite multiple delivery attempts, or your order is left unclaimed at the shipping courier, your order will be returned to our warehouse and you may incur a re-shipping fee.

If you placed your order as a guest, consult your email.

If you placed your order with your account:

1. Sign in to your account
2. Access the Orders/Refunds section
3. View ‘order status’

Possible order statuses:

• Paid : Order has been paid
• Partially refunded : Order has had one or more items refunded
• Refunded : Order has been refunded
• Fulfilled : Order has been picked, packed & shipped
• Unfulfilled : Order has not been shipped yet

Once your order is shipped, you’ll get a confirmation email. Under the shipping method section, you’ll see the carrier & tracking number.

Contact customer service with your questions.

In your cart, click "Proceed to checkout." In the "Shipping Method" section, you'll see estimated delivery times.

If the tracking information indicates that your package was delivered on the carrier's page, but you can't find it, try one of the following solutions:

• If it was delivered with Canada Post, check your post office box or parcel case first.
• Check around your car, patio furniture, or near back doors (sometimes the carrier tries to hide the package to prevent it from being stolen).
• Check with your neighbours in case they might have received it accidentally.
• Contact the reception office or security associated with your home.

If you are still unable to locate your parcel, please complete this form.

Your membership discount is automatically applied to valid items in your cart when you are signed in to your account.

On the right side of the checkout page you will see your item(s) followed by a 'Gift card or discount code' section. Enter your code & click 'Apply.'

1. Check the expiration date to ensure it’s valid.
2. Check if your items are eligible for your code & that they meet the minimum cart requirement.
3. You might be missing information at checkout.

You can only apply one (1) discount code per order.

First, check the expiration date of the code to make sure it is still valid.

Second, please check that the promotional code is applicable on the products in your shopping cart. It could also be that your code does not meet the minimum cart requirement at check out.

Third, it could be you have accidentally omitted some necessary information.

Discount codes don't apply to products sold by Marketplace sellers.

Click here to see our current discount codes.

Alti Dollars are Altitude Sports’ proprietary currency. One Alti Dollar equals one CAD. Alti Dollars never expire. See our Alti Dollars returns policy.

Expirable Credits have marked expiry dates, are single-use only & are not refunded after a return.

Go to your account page. Click on ‘Expirable Credits’ in the left-hand column and see how much credit you have.

If you don't have an account:

To begin, click the link below and enter the required information to activate your account: https://www.altitude-sports.com/account/register.

Next, an email will be sent to you with a link to activate your account by choosing a new password.

As always, if you have any difficulty or inquiries, feel free to reach out to us and we'll be happy to assist you.

Sign in to your account. At the checkout, you will see your expirable credit balance. Tick the checkbox underneath to apply your credit balance to your order.

Don't forget to use your credit before it's too late.

If you have a gift card from our previous website (updated April 13, 2017), it’s still valid - write ‘ALT’ at the beginning.

Example: mun8p3bco69u is now ALTmun8p3bco69u.

Gift cards cannot be applied to Marketplace sellers' products.

View Your Balance

For balance inquiries, please enter your gift card number in this field and click on apply. If you have any problem seeing your balance please contact us.

Are there any fees associated with the purchase of an eGift Card?

There are no fees, and the sale of a gift card is not taxable.

How much is shipping?

Since Altitude Sports eGift Cards are virtual, there are no shipping fees associated.

When will I be charged for purchasing an eGift Card?

You will be charged at the time of purchase.

How are eGift Cards delivered and what does the recipient receive?

Our eGift Cards are emailed to the recipient within minutes of your purchase. The email sent to the recipient includes the eGift Card number to be used on our website along with the amount, the recipient's name, a personalized message (if desired), and instructions on how to redeem the eGift Card.

If the eGift card has not been received in time, confirm the recipient's email and ask them to check their SPAM folder.

At any time, if you need further assistance, do not hesitate to contact us. Please refer to your order number or be ready to supply your email address.

Please note that eGift Cards received in error are subject to cancellation.

Redemption and use

Our eGift Cards can only be used on altitude-sports.com, and they have no expiration date. Your order amount will be deducted from your eGift Card balance after every purchase. The unused balance will remain on your eGift Card. If a purchase exceeds your balance, the remaining amount must be paid using another payment method.

Limitation

Your eGift Card balance cannot be used to purchase other gift cards. eGift Cards cannot be reloaded, resold, transferred for value or redeemed for cash, except to the extent permitted by law.

Returns

Purchases made with a gift card and returned will be re-issued as Alti Dollars on your account, the only exception being for non-refundable items.

Lost, Damaged or Stolen Cards & Fraud

The risk of loss and title for eGift Cards is passed on to the purchaser following electronic transmission of the eGift Card to the purchaser or designated recipient. We are not responsible if any eGift Card is lost or stolen, or any eGift Card is used without your permission.

Our system cancels orders automatically if billing information doesn’t match our verification process. Call customer service (1-800-729-0322) or email us ([email protected]).

Marketplace sellers cancel orders if your item is unavailable.

Visa, Mastercard, American Express, JCB & PayPal.

When you place an order our system automatically creates a profile. You'll receive an email inviting you to activate your account; we suggest you do as it's easier to check your order history/information. If you require assistance, contact customer service.

Password recovery:

1. Click here, then click “Forgot your password?” In the “Email address” section, enter the email address you last used to place an order. Click “Submit.”
2. Check your inbox (& spam). Open the email titled “Reset your password.” Read the instructions & click the link.
3. Enter your new password in both required sections, then click “Reset.” You’ll be automatically redirected to your account dashboard.

Verification ensures information is correct & protects customers from fraud.

Buy Now at the Altitude Sports, Pay Later With Sezzle

What is Sezzle?

Sezzle is a payment solution that gives you the freedom to buy now and pay later—with no interest!

When you complete a purchase with Sezzle, Altitude Sports will process your order as if you have just paid the entire price—but you will have only paid a fraction of the cost.

How does Sezzle work?

Sezzle breaks down the total cost of your purchase into smaller payments, spread over at least six weeks. As little as 25% is due at the time of the purchase. The remaining amount is spread out over equal installments (typically three installments), each installment two weeks apart.

No interest or processing fees are charged to you—as long as you pay everything off on time, you only pay for what you purchased!

Sezzle says the payments are interest-free. What’s the catch?

No catch here! Sezzle is completely interest-free for shoppers.

Altitude Sports pays Sezzle a fee, so shoppers have the freedom to buy now and pay later. As long as you pay your installments on time, you’ll only pay for what you purchased—free from interest and processing fees!

Do I need a minimum order to use Sezzle?

Sezzle can only be used for orders over $100 (tax included), and will not be available for orders over $2300 (tax included).

Can I use Sezzle on Marketplace orders?

Yes, you can pay for orders with Marketplace items using Sezzle!

What if I want to return or exchange a purchase?

Returns and/or exchanges follow the same process as any other purchase at Altitude Sports, regardless of payment method.

If you return some or all of your order, installments will be adjusted by Sezzle and you will be refunded what you have already paid.

What is Sezzle’s contact info?

For help, contact the Sezzle support team at [email protected], or call them at 1-888-540-1867. Sezzle customer service is available from 8:30 a.m. - 5:00 p.m. CST, Monday through Friday.

Altitude Sports’ prices are in Canadian dollars. Currency conversions & fees depend on your bank or payment method.

Returns/refunds are in Canadian dollars. Due to currency fluctuations, the amount you're refunded in U.S. dollars may differ due to your banks' daily $USD to $CAD conversion rate.

Sales taxes may apply to your order on both the product and shipping. Taxes depend on delivery destination.

Canadian Taxes

Alberta (AB)	GST is 5%
British Columbia (BC)	GST is 5% PST is 7%
Manitoba (MB)	GST is 5% PST is 7%
New Brunswick (NB)	HST is 15%
Newfoundland and Labrador (NL)	HST is 15%
Northwest Territories (NT)	GST is 5%
Nova Scotia (NS)	HST is 15%
Nunavut (NU)	GST is 5%
Ontario (ON)	HST is 13%*
Prince Edward Island (PEI)	HST is 15%
Quebec (QC)	GST is 5% PST is 9.975%
Saskatchewan (SK)	GST is 5% PST is 6%
Yukon (YT)	GST is 5%

*Customers who order children's clothing & shoes delivered to Ontario don't pay 8% HST (5% tax applies to these categories). Our platform cannot calculate these exceptions. Place your order & contact customer service to correct the taxes.

We'll get back to you within two business days. In unusually busy periods, we'll get in touch within three to five business days.

Product returns are eligible for a refund within 30 days of receiving your order.

We process returns Monday through Friday. During peak periods - December 1 to February 1 - the return process can take up to five (5) business days.

In order to return an item, you must ensure that your product meets all the following criteria:

• It was purchased from Altitude Sports
• It was purchased less than 30 days ago
• It is in a new and unused condition
• It must never have been worn
• Return labels are only available for a return from Canada (outside Canada, please check our international return policy)

All products returned to Altitude Sports must be in perfect condition. The product will:

• Have all of the original labels and tags
• Be in original packaging (with the original hanger if applicable)
• Be as clean as when initially shipped
• Have no unusual odors or fur/hair
• Be tried-on over underwear for hygienic reasons (swimsuits)
• Not have had bindings installed (skis and snowboards)

Altitude Sports reserves the right to refuse returns that do not respect these conditions upon inspection and ship the product back to the customer at their expense. At our discretion, we may impose restocking fees.

We do not offer exchanges. It's quicker to consider each transaction separately. If you prefer another size or colour, order that style and send back the unwanted product.

You can return a product purchased on sale. If you wish to buy the same product (same color, year of fabrication) in a different size but it is no longer on sale, we’ll match the initial purchase price. Contact customer service before placing your order.

The following items are also sold without the possibility of return:

• Underwear, health face masks
• Climbing hardware: carabiners, pulleys, lanyards, quickdraws, belay devices, harnesses, slings, crash pads, ascenders, dogbones, maillons, ropes
• Child strollers, child trailers and child carriers
• Avalanche airbags
• Sleds
• Skis and snowboards that have had bindings installed
• Consumable foods

Eligibility for Returns

• Condition: The bicycle must be unused, in perfect condition, and returned with all original packaging intact. All parts must be arranged exactly as they were when sent.
• Timeframe: Returns must be initiated within 30 days of the reception of your order.

Return Process

1. Contact Us: Before attempting to return a bicycle, please contact our Customer Experience Team. We will guide you through the return process.
2. Shipping Fees: Due to the oversized nature of this item, shipping fees will be charged for any returns. Please note that return shipping fees are the responsibility of the customer, unless the product is defective upon arrival or the wrong product was sent. A shipping label will be provided upon payment of these fees.

Important Notes

• Returns will not be accepted without prior authorization from our Customer Experience Team.
• To ensure a smooth return process, please ensure that the bicycle is packed securely to avoid damage during shipping.

Customers must inspect products upon reception. If there is damage, a defect, or if it is the incorrect product, the customer must contact customer service within 7 days of reception. Arrangements will be made to return the damaged, defective or incorrect product free of charge, and we will allocate the customer a full refund.

For information about product warranty, see our warranty page.

If you return a product purchased with Alti Dollars, the Alti Dollars will be refunded to your account. If you've purchased a product combining Alti Dollars with another payment method, we'll refund you through the same payment methods.

If you return a product purchased with Expirable Credits, the Expirable Credits will not be refunded. Expirable Credits are single-use only.

Your order will be refunded within five (5) working days of receipt at the warehouse.

• AltiDollars will be added to your account.
• Expiring credits will not be refunded as they can only be used once. They will still be applied to your order if you make a partial return.
• For an order placed via Sezzle, the charges will stop, and the amount you have already paid will be refunded via Sezzle.

Please note that refunds to credit cards or Paypal can take up to seven (7) working days to appear on your bank statement.

All returns must be shipped to our warehouse by authorized couriers like Canada Post, FedEx & UPS.

Return address:

Altitude Sports warehouse
2500 Avenue Marie-Curie
Montreal (Quebec) H4S 1N1
Canada

Use the return authorization form in your account.

You can select your preferred carrier for the return, but we recommend using a service that offers insurance and real-time tracking of the package.

Be advised that you will be responsible for all return postage, customs, taxes and other charges associated with the return. We strongly suggest contacting the chosen carrier to minimize these charges.

To return a product:

• If your product was sold & shipped by Altitude Sports, send it back to Altitude Sports.
• If your product was sold and shipped by a Marketplace seller, send it back to that seller.

In both cases, returns are easy: "See Authorize your return" at the top of this page to start your return.

• Free returns for members apply to orders shipped within Canada only.
• One free return per order.
• In the case of excessive returns or fraud, we reserve the right to revoke the free returns privilege. Members will be contacted by email prior to any return fees being levied.

Become a lifetime member

• If a product you find matches these conditions, contact our customer service before you place your order and we’ll adjust the price.
• If a product you purchased in the last 15 days meets these conditions, you can request a price match and we’ll refund the difference in Alti Dollars to your account.
• We only offer price matches in Canadian Dollars.

• Our price matching cannot be combined with any additional discounts or promotions, except the 5% Membership discount (if applicable).
• Our price matching does not apply to products sold by Marketplace Sellers.
• Auction sites, liquidation and clearance sales, used products, demo or floor models, and unofficial websites are not eligible for price matching.
• We reserve the right to limit the number of products purchased under our price matching policy.
• We will not price match out-of-stock products or expired sale prices.

We guarantee your purchase for 1 year. If a product is defective within 1 year, we offer repairs, replacement, or Alti Dollars, depending on product condition and availability.

Warranty does not cover accidental damage, normal wear-and-tear, or excessive use.

Warranty products MUST be clean/washed to our standards. Altitude Sports reserves the right to refuse warranty products at the customer's expense.

If you'd like to begin the warranty claim process, please complete this form to get started. Our Customer Experience Team will follow up with you via email as soon as possible.

Products under the Altitude Sports private label, purchased on our website, are guaranteed against defects in materials and workmanship for the entire lifetime of the product. This refers to the expected lifespan of the product under normal use by its original owner.

If you are not satisfied with your Altitude Sports private label product upon receiving it, or if it fails due to defects in materials or workmanship, you can return it for a replacement, repair, or credit, at the discretion of Altitude Sports.

This warranty does not cover damage caused by improper care, misuse, abuse, or neglect; normal wear and tear; damage from solvents; or the natural deterioration of colours and materials over time.

Please note that the warranty is void if the inner garment tags are removed, as these contain essential information needed to process any claims.

This warranty is valid only in the United States and Canada.

If you'd like to begin the warranty claim process, please complete this form to get started. Our Customer Experience Team will follow up with you via email as soon as possible.

To receive a prepaid return label, contact customer service. Write “GARANTIE/WARRANTY” on the package before returning.

Postal fees to facilitate a warranty product return vary. If you'd like to begin the warranty claim process, please complete this form to get started.

Certain products are covered by a manufacturer’s warranty, including manufacturing defects but not accidental damage & normal usage.

Postal fees to facilitate a warranty product return vary. If you'd like to begin the warranty claim process, please complete this form to get started.

Altitude Sports Marketplace offers customers our familiar shopping experience but with an even more extensive selection of products from curated top sellers. Learn more.

The Marketplace offers you a larger selection of the most sought-after products in more sizes and colours directly from our sellers’ most up-to-date inventory.

The membership discount is not applicable on products purchased from a Marketplace seller. Returns for products purchased from sellers are free. Learn about Marketplace returns here.

Products purchased on the Marketplace must be returned directly to the seller. See Guidelines.

Altitude Sports discount codes & gift cards are not applicable to Marketplace Sellers' products. Altitude Sports 15-day price matching policy doesn’t apply to products sold by Marketplace sellers.

Marketplace sellers are responsible for the shipping & delivery of their products.